Refund Policy

1. No Return for Consumable Goods

For hygiene, safety, and quality reasons, food and other consumable products sold on shop.millco.in are not eligible for return once delivered, except where the item is damaged, defective, or materially different from what was ordered.

2. Eligible Cases for Refund or Replacement

• You received a damaged package or damaged product.
• You received the wrong item.
• The delivered item has a genuine quality defect present at delivery.

3. Time Limit to Report an Issue

Any issue must be reported within 24 hours of delivery. Claims raised after this period may not be accepted because product condition, storage, and handling can no longer be reasonably verified.

4. Proof Required

To review a refund or replacement request, we may require clear photos or videos of the outer package, shipping label, received item, and the issue reported. This helps us verify courier damage, product mismatch, or defects and resolve the matter fairly.

5. Replacement or Refund Decision

Once the issue is reviewed, we may offer a replacement, store credit, or refund, depending on product availability, the nature of the issue, and operational feasibility. Our decision will be based on the evidence provided and internal verification.

6. Refund Processing Timeline

Approved refunds are generally processed within 5 to 10 business days after approval. The time taken for the amount to appear in your account may vary depending on the payment method, bank, card issuer, or payment gateway.

7. Cancellation Rules

Orders may be cancelled only before dispatch. Once an order has been packed, transferred to a courier, or marked as dispatched, cancellation may no longer be possible. To request cancellation, contact us as quickly as possible through email or WhatsApp with your order details.

8. Contact for Refund Requests

Send refund or replacement requests to info@millco.in and include your order number, registered phone number, and supporting photos or videos. You may also contact us using the communication channels listed on the website for faster coordination.