Privacy Policy
Privacy Policy
This Privacy Policy explains how Millco Organic & Fresh Food Products collects, uses, stores, and protects personal information when you use shop.millco.in to browse, purchase, or communicate with us through the website, WhatsApp, email, or SMS.
1. Information We Collect
When you browse or place an order on shop.millco.in, we may collect your name, phone number, email address, delivery address, order details, payment-related information, and any messages or support requests you send through our website, WhatsApp, email, or SMS channels.
2. How We Use Your Information
We use your information to process and deliver orders, confirm payments, provide shipping updates, answer customer support requests, respond to WhatsApp or email queries, improve our services, and maintain records required for business, tax, fraud-prevention, and legal compliance purposes.
3. WhatsApp Communication Consent
By contacting us on WhatsApp or choosing to receive order-related updates through WhatsApp, SMS, email, or our website, you consent to receive messages connected with your purchase, delivery, support request, or service communication. We do not use these channels for unrelated spam. You may request that we stop promotional communication at any time.
4. Sharing of Information
We share customer information only where needed to operate the business. This may include delivery and logistics partners, payment gateways, communication providers, hosting and website infrastructure providers, and service partners involved in customer support or order fulfillment. We do not sell your personal data.
5. Meta and WhatsApp Compliance
Where we use Meta platforms, including WhatsApp Business or Cloud API, customer messages and related delivery or support interactions are processed in line with Meta platform requirements. You should avoid sending sensitive payment credentials or unnecessary confidential information over messaging channels.
6. Data Security
We use reasonable technical and organizational measures to protect customer data against unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee absolute security, and customers should also take care when sharing personal information online.
7. User Rights
Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, or request deletion of information that we are not legally required to keep. Some data may be retained where necessary for tax, fraud-prevention, accounting, or legal obligations.
8. Data Retention and Deletion Requests
We retain customer data only for as long as reasonably required for order management, customer support, legal compliance, dispute handling, and internal record keeping. To request deletion of your personal data, email us from your registered contact details and include your order information where relevant so we can verify and process the request safely.
9. International Orders
Because Millco Organic & Fresh Food Products serves customers in India and may ship internationally, some information may be processed across borders where required for payment, logistics, customer service, or legal compliance.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with the updated effective date.
Contact and Deletion Requests
To request access, correction, or deletion of your data, please email info@millco.in with your full name, contact details, and order reference where available. We may ask for reasonable identity verification before acting on the request.